Website Policy
Privacy Policy
Effective Date: 01.05.2023
At Ezycart Retail, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services. Please read this Privacy Policy carefully. By accessing or using our website, you agree to be bound by the terms and conditions of this Privacy Policy.
1. Information We Collect
1.1 Personal Information: We may collect personal information from you, such as your name, email address, phone number, shipping address, and payment information when you make a purchase or create an account on our website.
1.2 Usage Data: We may collect non-personal information about your interactions with our website and services, including your IP address, browser type, referring/exit pages, and the pages you view. We may also collect data on the frequency and duration of your visits.
1.3 Cookies: We use cookies and similar technologies to enhance your experience on our website. Cookies are small data files stored on your device that allow us to recognize your browser and capture certain information.
2. How We Use Your Information
2.1 We may use your personal information to:
- Process and fulfill your orders
- Communicate with you about your orders and provide customer support
- Send you promotional offers, newsletters, and other marketing materials
- Improve and personalize your browsing experience
- Monitor and analyze website usage and trends
- Detect, investigate, and prevent fraudulent transactions and other illegal activities
2.2 We may use non-personal information for various purposes, such as statistical analysis, to improve our website and services, and to customize the content and layout of our website.
3. How We Share Your Information
3.1 We may share your personal information with trusted third-party service providers who assist us in operating our website, conducting our business, and providing services to you. These third parties are contractually obligated to keep your information confidential and use it only for the purposes specified by us.
3.2 We may disclose your personal information if required by law or when we believe that disclosure is necessary to protect our rights, comply with a judicial proceeding, court order, or legal process, or respond to a government request.
4. Data Security
4.1 We implement reasonable security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, please note that no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
5. Your Choices
5.1 You can choose not to provide certain personal information, although it may limit your access to certain features of our website or services.
5.2 You can opt out of receiving promotional emails or newsletters by following the instructions provided in the email or by contacting us directly.
6. Third-Party Links
6.1 Our website may contain links to third-party websites or services that are not owned or controlled by us. We are not responsible for the privacy practices or content of these third-party websites or services. We recommend reviewing their privacy policies before providing any personal information.
7. Children's Privacy
7.1 Our website is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected personal information from a child, please contact us, and we will promptly delete it.
8. Changes to this Privacy Policy
8.1 We reserve the right to modify this Privacy Policy at any time. Any changes will be effective immediately upon posting the updated Privacy Policy on our website. We encourage you to review this Privacy Policy periodically for any updates.
9. Contact Us at ezycart.in@gmail.com
Shipping Policy
Thank you for shopping with Ezycart Retail. This Shipping Policy outlines important information regarding the shipment of products purchased from our ecommerce store. Please read this policy carefully before making a purchase. By placing an order with us, you agree to the terms and conditions outlined below.
1. Order Processing Time
1.1 We strive to process and ship orders as quickly as possible. Most orders are processed within [insert processing time] after payment is confirmed. Please note that processing time may vary during peak seasons or promotional periods.
2. Shipping Methods and Delivery Time
2.1 We offer various shipping methods depending on the destination and the nature of the product. The available shipping methods and estimated delivery times will be displayed during the checkout process.
2.2 Delivery times are estimated and commence from the date of shipment. While we make every effort to meet these estimated times, we cannot guarantee exact delivery dates. Factors such as customs clearance procedures, weather conditions, or other unforeseen circumstances may cause delays.
3. Shipping Charges
3.1 Shipping charges are calculated based on the shipping method selected, the weight and dimensions of the products, and the destination. The applicable shipping charges will be displayed during the checkout process before you complete your order.
4. Order Tracking
4.1 Once your order is shipped, we will provide you with a tracking number and a link to track your package. You can use this information to monitor the progress of your shipment on the carrier's website.
5. Customs and Duties
5.1 For international orders, customs duties, taxes, and other fees may be applicable. These charges are the responsibility of the recipient and are not included in the product price or shipping cost. It is advisable to check with your country's customs office for more information on potential charges before placing an order.
6. Shipping Restrictions
6.1 Some products may be subject to shipping restrictions or regulations imposed by local authorities or carriers. If any restrictions apply to your order, we will notify you promptly. In such cases, we may cancel or modify your order, or arrange for an alternative shipping method if available.
7. Shipping Address
7.1 It is your responsibility to provide accurate and complete shipping information when placing an order. Please double-check the shipping address before submitting your order. We are not liable for any delays or delivery issues arising from incorrect or incomplete address details provided by the customer.
8. Lost or Damaged Shipments
8.1 While we take utmost care in packaging and shipping your order, we are not responsible for lost, stolen, or damaged packages once they are in the possession of the shipping carrier. However, if you encounter any issues with your shipment, please contact us, and we will do our best to assist you in resolving the matter.
9. Order Modifications and Cancellations
9.1 Once an order is submitted, modifications or cancellations may not be possible. Please review your order carefully before completing the checkout process. If you need to make any changes, please contact us as soon as possible, and we will do our best to accommodate your request.
10. Contact Us
10.1 If you have any questions or concerns regarding our Shipping Policy, please contact our customer support team for assistance. We are here to help you.
Note: This shipping policy is a general guideline, and specific details such as shipping carriers, available destinations, and other terms may vary depending on the circumstances and the products offered by Ezycart Retail.
Product Return Policy
Thank you for shopping at Ezycart Retail. We want you to be completely satisfied with your purchase. This Product Return Policy outlines the procedures and guidelines for returning products purchased from our ecommerce store. Please read this policy carefully before initiating a return. By requesting a return, you agree to the terms and conditions outlined below.
1. Eligibility for Returns
1.1 To be eligible for a return, the following conditions must be met:
- The product must be purchased directly from Ezycart Retail.
- The return request must be initiated within [insert number] days from the date of delivery.
- The product must be unused, in its original condition, and in its original packaging.
- The product must be eligible for return according to the specific return eligibility criteria outlined below.
2. Return Eligibility Criteria
2.1 The eligibility for return may vary depending on the type of product. Please refer to the specific criteria below:
a. Defective or Damaged Products:
- If you receive a defective or damaged product, please contact us within [insert number] days of delivery.
- We may request supporting evidence such as photographs or videos to assess the condition of the product.
- If the product is confirmed to be defective or damaged, we will provide a replacement or issue a refund.
b. Incorrect Product:
- If you receive an incorrect product, please contact us within [insert number] days of delivery.
- We may require you to provide details and evidence of the incorrect product received.
- Upon verification, we will arrange for the correct product to be shipped to you or issue a refund.
c. Non-Defective or Non-Damaged Products:
- If you wish to return a non-defective or non-damaged product, please contact us within [insert number] days of delivery.
- The product must be unused, in its original condition, and in its original packaging.
- You may be responsible for return shipping costs.
- A refund will be issued upon receiving and inspecting the returned product, minus any applicable restocking fees.
3. Return Process
3.1 To initiate a return, please follow these steps:
- Contact our customer support team to request a return and provide the necessary details such as order number, product details, and reason for return.
- Our customer support team will guide you through the return process, including providing a return authorization if necessary.
- Pack the product securely in its original packaging, including all accessories and documentation originally included.
- Ship the product back to us using a traceable shipping method. You are responsible for the return shipping costs unless otherwise specified.
- Once we receive and inspect the returned product, we will process the refund or replacement according to the applicable return eligibility criteria.
4. Exclusions
4.1 The following items are typically excluded from our return policy:
- Products marked as non-returnable or final sale
- Consumable or perishable products
- Personalized or customized products
- Products with hygiene or health-related concerns (e.g., beauty and skincare products, intimate apparel)
5. Contact Us
5.1 If you have any questions or concerns regarding our Product Return Policy, please contact our customer support team for assistance. We are here to help you.
Note: This product return policy is a general guideline, and specific details such as return periods, return eligibility criteria, and exclusions may vary depending on the circumstances and the products offered by Ezycart Retail.